Terms, Conditions and Privacy

Terms and conditions of use of this website.

Welcome to our terms. Our terms are designed to provide our Accredited Partners with a guideline as to how you can and should interact with our Your Companion services. This ranges from website terms of use to how to become a member, to providing details as to how we use your personal information.

Website Terms of Use

You agree that by registering and using www.Your-Companion.co.uk you are entering into a legally binding agreement with Companion Stairlifts Ltd.

Your agreement with us includes these website terms of use and in addition our:

  • Privacy Policy & Cookie Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and information about how your use of our service is monitored so that we are able to improve your user experience. By using our services, you consent to such processing and you warrant that all data provided by you is accurate;

Accessing our services

Your Companion is only accessible to Accredited Partners who must register with us to access the service. By registering you agree that you will keep your user name and/or password confidential and will not share this information with any third party. You also agree that you will not register multiple email addresses. We may terminate or restrict your use of our service if you violate these website terms of use or are engaged in illegal or fraudulent use of the service.

To become an Accredited Partner, please visit www.your-companion.co.uk or call our Accredited Partner Team on 0800 620 0826. By registering to become an Accredited Partner, you agree that you have given us accurate registration details and will ensure that we always have up to date contact information.


We may, at our discretion change, remove, suspend or discontinue any aspect of our service at any time including the availability of any content.


Whilst we will do our best to ensure that our service is fully operational at all times, we are not responsible for and shall not be liable to you for any problems or temporary interruptions in using our services arising from factors outside of our control (e.g. technical problems from traffic congestion on the internet).

Changes to our terms

We may amend these website terms of use at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your experience in using our services, so please ensure that you check our website terms of use frequently. By continuing to use our services after any changes are made, you accept those changes and will be bound by them.

Privacy Policy & Cookie Policy

Companion is registered in the United Kingdom under the Data Protection Act 1998 and is concerned to help you to retain control over your personal data while simultaneously exploiting the advantages of an interactive commercial environment.

Companion is committed to protecting and respecting your privacy.

This Privacy Statement sets out our privacy policy and explains what we do with the personal information that we collect from our Accredited Partners. Please read the following to understand our views and practices regarding personal information, and how they pertain to you as you use our service. This statement discloses the current privacy practices for our website. If we make any substantive changes to this policy, we will announce these on our site. If you have any questions or concerns regarding this statement, you should contact us either by email, telephone, fax or letter at the number or address shown above.

What information will we gather about you?

Companion collects certain information about visitors to its website which it uses to help it provide a website and service that is useful. We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site your-companion.co.uk (“our site”).
  • This includes information provided at the time of requesting further services.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to our site and the resources you access.

Cookie information

Cookies are small pieces of information which we put on your computer and are then stored on your computer, tablet or mobile phone whilst you are browsing. These cookies allow us to distinguish you from other users of our website, helping us to provide you with a better experience during your visit and allowing us to improve our site. The cookies that we use are for analytics. They allow us to recognise and count the number of visitors and see how visitors interact with the site. This enables us to ensure that users are finding the information that they are looking for more effectively. Companion will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set when visiting the Your Companion website, or indeed any other website, you can do this through your browser settings. The help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the site and also your user experience.

You can’t be identified from these cookies and all information is anonymous. We only use these cookies to improve the functionality of our website.

Cookies set by third party sites

To support our site and the information we are posting, we sometimes embed photos and video content from websites such as YouTube. As a result, when you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. Companion does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Where will personal information about you be stored?

The information that you provide to us will be transferred to and stored by Companion. By supplying such information, you consent to the above transfer and storage. Companion takes steps to ensure that your information is treated securely to try and prevent unauthorised access and in accordance with this Privacy Policy.

How will personal information about you be used by us?

Personal information about visitors to our website may be used for one or more of the following purposes:

  • To improve the content of our web pages.
  • To customise the content and/or layout of our web pages for an individual visitor.
  • To notify visitors about updates to our website.
  • To provide visitors with information, products or services that visitors request from us or one of the associated companies in the Handicare group or which we feel may interest them, and where visitors have consented to be contacted for such purpose.
  • To allow visitors to participate in interactive features of our service when they choose to do so.
  • To share with associated companies of Companion and within the Handicare network of distributors and dealers for commercial purposes.
  • To support your customer relationship with us.

Outside the above, we will not disclose your personal information to any person, firm or company without first obtaining your prior written consent to do so. If you do not wish us to use your personal information for one or more of the above purposes, please let us know by contacting us by letter, fax, telephone or email at the contact address or telephone number given below.

Will the personal information about you held by us be used for direct mailings?

If you request contact from Companion or from a company within the Handicare network of distributors and dealers, information about our products and services will be sent to you. If you do not want to receive such mailings or wish us to cease sending these to you, please let us know by email, telephone or letter at the above number or address. We will endeavour to remove your personal information from any lists held by us as soon as reasonably practicable, but please bear in mind that we process hundreds of communications each day.

How can you correct or revise the personal information we hold about you?

If you want us to correct or change any personal or other information held by us, please let us know by email, telephone, fax or letter at the below number or address.


While we take reasonable steps to safeguard your personal information from unauthorised access, you should recognise that email and other electronic transmissions are insecure. Accordingly, neither Companion, nor its associated companies, nor any distributor nor dealer within the Handicare network of distributors and dealers warrant, guarantee or undertake that any transmission will not be intercepted and/or read by an unauthorised person.

Your rights

Our site may contain links to and from the websites of associated companies of Companion or our network of distributors and dealers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Our contact details are as follows:

Tel: 0800 620 0826


Companion Stairlifts Ltd, 82 First Avenue, Pensnett Estate, Kingswinford, West Midlands DY6 7FJ